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Last updated on Sep 15 at 09:56pm BST
Improved Email Spam Protection
We have recently upgraded our email security to provide better protection against unwanted and harmful messages. These improvements include enhanced detection of suspicious email patterns, as well as the addition of new protections through our partnerships with leading anti-spam providers such as SpamHaus, SpamCop, and Barracuda.
These changes are designed to reduce the amount of spam that reaches your inbox. However, if you use the “More Aggressive” spam filter setting in the eXtend control panel, you may notice some legitimate messages being caught. If that happens, we recommend adjusting your spam filter setting to a less aggressive level.
If you experience any difficulties or have questions, please contact our support team who will be happy to help.
Previous incidents
Outgoing Mail
Resolved Sep 12 at 09:17am BST
We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP.
EDIT - This issue has now been resolved.
KVM Host Patching (VPS Platform) – Thursday 11th, 00:00 – 05:00 AM GMT
Resolved Sep 11 at 01:00am BST
Please be informed that we will be performing scheduled maintenance on KVM hosts as part of our regular security patching process.
Maintenance Window:
Wednesday, September 11th, 00:00 – 05:00 AM GMT
Purpose:
To apply critical security updates to the underlying VM hosts to ensure continued stability, performance, and security of our infrastructure.
Impact:
During this window, the following VM hosts will undergo a controlled restart:
ssd325, ssd337, kvmhost276, ssd327, ssd362, ssd389, ssd347...
KVM Host Patching (VPS Platform) – Wednesday 10th, 00:00 – 05:00 AM GMT
Resolved Sep 10 at 01:00am BST
Please be informed that we will be performing scheduled maintenance on KVM hosts as part of our regular security patching process.
Maintenance Window:
Wednesday, September 10th, 00:00 – 05:00 AM GMT
Purpose:
To apply critical security updates to the underlying VM hosts to ensure continued stability, performance, and security of our infrastructure.
Impact:
During this window, the following VM hosts will undergo a controlled restart:
ssd272, ssd326, ssd318, ssd334, ssd335, ssd346, ssd372, ss...
KVM Host Patching (VPS Platform) – September 9th, 00:00 – 05:00 AM GMT
Resolved Sep 09 at 01:00am BST
Please be informed that we will be performing scheduled maintenance on KVM hosts as part of our regular security patching process.
Maintenance Window:
Tuesday, September 9th, 00:00 – 05:00 AM GMT
Purpose:
To apply critical security updates to the underlying VM hosts to ensure continued stability, performance, and security of our infrastructure.
Impact:
During this window, the following VM hosts will undergo a controlled restart:
kvmhost315, kvmhost353, kvmhost267, kvmhost343, kvmhost286, s...